Loom performance degraded
Incident
Report for Loom
Resolved
On Oct 27, 2025, between 12:30 and 22:15 UTC, we experienced degraded performance affecting Recording, Loom AI, Authentication, and Billing services for some Loom customers.
We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the issue have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Once we complete our internal incident review process, we will publish a more detailed postmortem of what went wrong, along with steps we're taking to prevent this from happening again in the future.
We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the issue have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Once we complete our internal incident review process, we will publish a more detailed postmortem of what went wrong, along with steps we're taking to prevent this from happening again in the future.
Update
We have implemented further mitigations to resolve the issue affecting Recording, Loom AI, Authentication, and billing for some Loom Cloud customers. We are seeing good signs of recovery and all services are operational. We will continue to monitor closely and provide another update at 22:00 UTC or sooner, as things progress.
Update
We are actively implementing further mitigations to resolve the issue affecting Recording, Loom AI, Authentication, and billing for some Loom Cloud customers. We will continue to monitor closely and provide another update at 21:00 UTC or sooner, as things progress.
Monitoring
We have identified the root cause of the issue with Recording, Loom AI, Authentication, and billing which is impacting some Loom Cloud customers. We have implemented mitigations to address the problem and are now monitoring closely.
We will provide another update at 20:00 UTC or sooner, as things progress.
We will provide another update at 20:00 UTC or sooner, as things progress.
Update
We are continuing to actively investigate the issue with Recording, Loom AI, Authentication, and billing that is impacting some Loom Cloud customers. We appreciate your patience. We will post another update at 19:35 UTC or sooner, as things progress.
Update
We are continuing to investigate the issue with Recording, Loom AI, Authentication, and billing that is impacting some Loom Cloud customers. We will post another update at 18:35 UTC or sooner, as things progress.
Update
We are continuing to investigate the issue with Recording, Loom AI, Authentication, and billing that is impacting some Loom Cloud customers. We are investigating and will post updates at 17:35 UTC or sooner.
Investigating
We are investigating an issue with Recording, Loom AI, Authentication, and billing that is impacting some Loom Cloud customers. We will provide more details within the next hour.
This incident affected: Recording, Viewing, Authentication, and Loom AI.