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All Systems Operational
Recording
Operational
Viewing
Operational
Authentication
Operational
Loom AI
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 7, 2025
No incidents reported today.
Nov 6, 2025
No incidents reported.
Nov 5, 2025
No incidents reported.
Nov 4, 2025
No incidents reported.
Nov 3, 2025
No incidents reported.
Nov 2, 2025
No incidents reported.
Nov 1, 2025
No incidents reported.
Oct 31, 2025
No incidents reported.
Oct 30, 2025
No incidents reported.
Oct 29, 2025
No incidents reported.
Oct 28, 2025
No incidents reported.
Oct 27, 2025
Resolved -
On Oct 27, 2025, between 12:30 and 22:15 UTC, we experienced degraded performance affecting Recording, Loom AI, Authentication, and Billing services for some Loom customers.
We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the issue have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Once we complete our internal incident review process, we will publish a more detailed postmortem of what went wrong, along with steps we're taking to prevent this from happening again in the future.
Oct 27, 22:00 UTC
We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the issue have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Once we complete our internal incident review process, we will publish a more detailed postmortem of what went wrong, along with steps we're taking to prevent this from happening again in the future.
Oct 27, 22:00 UTC
Update -
We have implemented further mitigations to resolve the issue affecting Recording, Loom AI, Authentication, and billing for some Loom Cloud customers. We are seeing good signs of recovery and all services are operational. We will continue to monitor closely and provide another update at 22:00 UTC or sooner, as things progress.
Oct 27, 21:06 UTC
Oct 27, 21:06 UTC
Update -
We are actively implementing further mitigations to resolve the issue affecting Recording, Loom AI, Authentication, and billing for some Loom Cloud customers. We will continue to monitor closely and provide another update at 21:00 UTC or sooner, as things progress.
Oct 27, 19:59 UTC
Oct 27, 19:59 UTC
Monitoring -
We have identified the root cause of the issue with Recording, Loom AI, Authentication, and billing which is impacting some Loom Cloud customers. We have implemented mitigations to address the problem and are now monitoring closely.
We will provide another update at 20:00 UTC or sooner, as things progress.
Oct 27, 19:06 UTC
We will provide another update at 20:00 UTC or sooner, as things progress.
Oct 27, 19:06 UTC
Update -
We are continuing to actively investigate the issue with Recording, Loom AI, Authentication, and billing that is impacting some Loom Cloud customers. We appreciate your patience. We will post another update at 19:35 UTC or sooner, as things progress.
Oct 27, 18:32 UTC
Oct 27, 18:32 UTC
Update -
We are continuing to investigate the issue with Recording, Loom AI, Authentication, and billing that is impacting some Loom Cloud customers. We will post another update at 18:35 UTC or sooner, as things progress.
Oct 27, 17:34 UTC
Oct 27, 17:34 UTC
Update -
We are continuing to investigate the issue with Recording, Loom AI, Authentication, and billing that is impacting some Loom Cloud customers. We are investigating and will post updates at 17:35 UTC or sooner.
Oct 27, 16:33 UTC
Oct 27, 16:33 UTC
Investigating -
We are investigating an issue with Recording, Loom AI, Authentication, and billing that is impacting some Loom Cloud customers. We will provide more details within the next hour.
Oct 27, 15:35 UTC
Oct 27, 15:35 UTC
Oct 26, 2025
No incidents reported.
Oct 25, 2025
No incidents reported.
Oct 24, 2025
No incidents reported.