Customers unable to checkout with loom monthly plans

Incident Report for Loom

Resolved

This issue is now resolved and customers can checkout as expected.
Posted Apr 14, 2025 - 19:34 UTC

Monitoring

A fix has been implemented and we are monitoring the results
Posted Apr 14, 2025 - 19:30 UTC

Identified

Customers are unable to choose a monthly plan when upgrading or purchasing from loom.com. We are investigating this issue.
Posted Apr 14, 2025 - 19:07 UTC