Issue with Loom Meeting Recordings in Zoom

Incident Report for Loom

Resolved

The issue has been resolved and the service is operating normally.
Posted Sep 12, 2025 - 22:14 UTC

Monitoring

From 5:03 AM ET to 4:15 PM ET, some customers were unable to record Zoom meetings using Loom Meeting Recordings. Attempts made during this time may appear in your library but will not be playable, as no recording was captured. Unfortunately, these recordings cannot be recovered. We have released a fix and we are monitoring recovery.
Posted Sep 12, 2025 - 20:43 UTC
This incident affected: Recording.
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